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It tells you what personal information is collected when you sign up, verify your account, and play. It also tells you how that information is used to run the service, process payouts of C$, and stop fraud. It also says how your information may be shared with payment providers, Know Your Customer (KYC) partners, and regulators as needed in Canada. It also tells you as a Canadian player what choices you have when you want to access, change, or delete your information.
When you sign up for a Betandplay Casino account, you are asked to confirm that you have read and agree to the Privacy Policy. You have to agree to this as part of the registration process in order to create an account and use the services.
By clicking "I agree," you agree that Betandplay Casino can collect and use your personal information to create your profile, protect your access, provide gameplay and payments, and handle legal and responsible gaming duties related to your account. Acceptance works: When you sign up, there is a step that asks you to confirm, and that step has a link to the Privacy Policy.
Sending in your registration form lets the casino create your account and manage it according to the terms and conditions. Active confirmation: you have to confirm that you agree to the terms before the account can be made.
Acceptance includes the information you give when you sign up and any information you add later, like your address, date of birth, and contact preferences. Secure operations: processing needed for login security, fraud prevention, and verification checks is part of acceptance.
It is not possible to register if you do not agree to the Privacy Policy. You will also not be able to deposit money, play, or ask for a payout. Important: if you later ask for some data to be deleted or restricted, you may not be able to use some features anymore.
For example, withdrawals of 500 C$ may be held up until the account holder's identity is checked. This is because the casino needs to confirm the account holder's identity before they can process payouts.
Betandplay Casino may ask for some personal information for Know Your Customer (KYC) checks and ongoing compliance. This is done to keep your account safe and in line with the law.
This information helps make sure that the account is yours, that you are of legal age and eligible, and that payments like a withdrawal of C$500 are sent to the rightful owner. We only request Know Your Customer (KYC) information when it's needed for verification, preventing fraud, monitoring responsible gambling, or filing with the government.
What information you get may be different depending on what you do, how you pay, and where you live, including the rules in Canada.
To verify your identity and age, we usually need basic account information and proof that you are who you say you are. We may need your full name, date of birth, Canadian, and the number of your ID document, along with pictures of the document to back it up.
To confirm your residential information, address verification may need your current address and proof that you live there. Unauthorized deposits and withdrawals are stopped by verifying the payment method. If you want to withdraw money or deposit C$50, we may need proof that you own the payment method you used.
Source of funds and compliance checks may be needed in some situations, especially when account activity hits internal limits or sets off regulatory checks. This can include financial details and, if needed, proof of where the money for gambling comes from.
Details that can be used to identify someone include their full name, date of birth, place of birth (if needed), nationality, signature (if it's on the document), identity document number, and expiration date. Pictures of documents, like passports, ID cards, and driver's licenses; sometimes a selfie or live photo is used to make sure the person is real and the pictures match.
Data about your address: your home address and proof of your name and address, like a utility bill, bank statement, or official letter. Payment information includes the name of the person whose payment method is being used, partial card information or masked account identifiers, screenshots of e-wallet profiles if they are available, and transaction references for deposits and withdrawals.
Information about where the money came from, like your job, employer, or business, as well as supporting documents like payslips, bank statements, or anything else that fits your situation. Important: we don't ask for information that isn't needed.
You might be able to hide parts of a document that aren't needed for KYC by redacting them, as long as the key verification fields can still be seen and the document is still valid for verification. Extra checks might be needed in some cases, like if account information and documents don't match, if a payment is returned, if suspicious activity is found, or if bigger withdrawals like "withdraw 1000 C$" are asked for.
What you need to do to finish the verification process right away will be made clear to you when this happens.
Betandplay looks at information about your account and the games you play. So, each promotion is used correctly, welcome offers aren't used more than once, and rewards are in line with what's written on the promotion page.
Your information is also used to stop people from abusing promotions by opening multiple accounts, doing things that break the rules for bonuses, or abusing bonuses in a pattern. If necessary, Betandplay may ask for more checks to be done before giving out a bonus or letting you cash out winnings from a promotion.
In order to offer promotions fairly and consistently, Betandplay may use the following information about your account and activity: your account status and profile information, such as whether your account is active, restricted, or self-excluded; and information about your age confirmation.
You can use your IP address, device location signals, and registered address to find out if a promotion is valid in your area or in Canada if the offer is only valid in that country. They check your identity and make sure you don't have already claimed the bonus more than once by looking at your name, date of birth, and verification status.
What kind of deposit and payment method you used, and whether the deposit was a qualifying deposit like deposit C$20. The number of games you played, the amounts you bet, and whether or not play counts toward wagering requirements.
For example, meeting a wagering requirement for a bonus up to C$200 counts as wagering. Promotion interactions, like whether you chose to participate, entered a coupon code, agreed to the terms of the bonus offer, or had already used a certain deal.
Responsible play and risk indicators are patterns of behavior that may mean that people can't get certain promotions in order to support safer play. Some campaigns may also have residency or eligibility requirements that must be met.
This could mean proving your Canadian or other similar identity details as needed by the terms and conditions of the promotion or the rules for compliance. BetandPlay checks your past transactions to make sure you meet the financial requirements of a promotion.
So, if an offer says you have to deposit at least C$30 or gives you cashback up to C$50, the system checks the qualifying period, the deposit amount, and any withdrawals or chargebacks that might change the calculation.
If automated checks find problems, Betandplay may temporarily hold on to a bonus or winnings related to it until eligibility is confirmed. If this happens, you might be asked to go through some verification steps or give extra proof so that the promotion can work properly and the payouts that are connected to it can happen.
When you add money to your Betandplay Casino account, we treat your payment information as very private and important. Our payment process is designed to keep your card information safe and prevent deposit transactions from being hacked or misused.
Card deposits and other payment actions are handled through encrypted channels that are kept safe. Only the bare minimum of information needed to complete the transaction is handled.
This method helps keep your payment information safe and allows for quick and safe deposits of C$20 or more, depending on the method and the rules of the issuer.
This keeps outsiders from reading or changing information while a deposit is being made. Betandplay Casino tries not to store full card numbers and sensitive authentication codes on our systems so that card information is not open to the public.
It uses secure payment tokens or masked identifiers instead of full card details when there is a "saved card" option. Access that is controlled: Only authorized staff and service providers who need to see payment-related information for processing, preventing fraud, handling disputes, or following the rules can see it.
Access is tracked and controlled by rules set by the company's security staff. To make sure the cardholder is who they say they are, your bank may require extra steps of verification for certain card payments.
Step-up authentication for deposits like C$100 can be part of this. This helps make sure that the person paying is the real cardholder.
Don't use public Wi-Fi when making a deposit. Instead, use your own device. Turn on the device passcodes and account protections that your bank offers.
Do not give anyone your payment information or one-time codes, not even people who say they work for the casino. To keep an eye on your transactions and stop fraud, we may use automated checks to find strange behavior, like failed attempts that happen more than once, billing information that doesn't match up, or deposit patterns that don't seem to fit with how you normally act.
If needed, a deposit of C$200 or more may be held for extra verification to keep your money safe from people who aren't supposed to use it. Third-party processing: Payments may be handled by payment processors who are regulated.
In order to make payments, stop fraud, and follow the law, they have to use security measures and process data only for those reasons. Processing and keeping records of disputes: We only keep records of payment transactions for as long as it takes to run our business, handle chargebacks, stop fraud, and follow the law.
Rather than full card credentials, this usually includes transaction IDs, timestamps, and masked payment references.
Betandplay Casino may check your identity and the source of the funds before letting you go through with it. This is to make sure that your withdrawal is safe and legal.
These checks help make sure that the person asking to withdraw money really is the account owner and that the payment method is real. This is especially important when larger amounts like C$500 or more are at stake.
Checking your identity and showing proof of where the money came from may be required depending on how active your account is. Risk-based requests can be made when login patterns aren't normal, when payment information changes, or when people keep cashing out after depositing large amounts of money (like C$100,000).
Security checks may include making sure you are who you say you are, that your payment method works, and that the account information matches the person who is asking for the withdrawal. The withdrawal may be put on hold until the necessary documents are provided and accepted if details are different or information is missing.
To stop fraud, chargebacks, and account takeovers, Betandplay Casino may also add more controls. In some situations, like when you log in from Canada, you may be asked to confirm recent activity or a new device or location.
When someone requests a withdrawal for the first time, even if it's a small amount like "withdraw 50 C$, or when they make a lot of withdrawals in a short amount of time, like "withdraw 1000 C$," or when their personal information, password, email address, or phone number changes, or when they log in from a new device, IP range, or location that doesn't match their recent patterns, or when they see signs of third-party use, like account holder details that don't match, they may be checked even more.
Note that withdrawals are usually only processed to payment methods that are in your own name. If someone can't confirm that a method is yours, you may need to use a different method.
"Source of Funds" checks are used to make sure that people who gamble with real money are who they say they are. This is a normal step for compliance, and it can be used by anyone, no matter what Canadian.
You might be asked to show proof of how you pay for deposits and games if asked, especially if your total deposits are 2000 C$ or more or if your account activity points to high risk. Different kinds of documents may be accepted in different situations, but they usually include proof of income or savings, or documents that show how the money used for deposits was received.
As long as the key information is still visible, you can redact transaction details that aren't necessary if allowed. Only the bare minimum of information should be given.
Some examples of Source of Funds documents are payslips or proof of employment income, tax or benefits paperwork when needed, business income paperwork for self-employed players, proof of savings or other real funds that match your deposit activity, and ID upload rules and how to submit documents correctly.
When uploading ID or financial documents, make sure the files are clear, complete, and up to date. A withdrawal request like "withdraw C$300" may be delayed if the image is blurry, the corners are cut off, the screenshots are edited, or the pages aren't finished.
Please upload your files through your account verification area, if it's available, or the secure channel that support tells you about. Do not use public channels to send documents.
Make sure that all four corners of the document can be seen and that no important fields have been cropped, layered, or filtered. Also, make sure that the same information is used on all four corners. Finally, make sure that the documents match in terms of name, date of birth, address, and validity.
Upload only what is asked for and don't send extra pages that aren't needed for verification. If you're allowed to, hide any balances or transactions that aren't related to the documents you're sending from Canada.
If your withdrawal is being held for checks, sending the requested documents quickly and in the right format is the fastest way to finish verification and get your money without having to wait.
Betandplay Casino uses transaction limits and player controls to help keep your payments safe, lower the risk of fraud, and help you stick to your budget. As part of our "privacy-first" policy, we only collect and store the information we need to process payments, follow the law, and give you direct access to your account tools.
Limits and controls may be different for you based on the status of your account, the method of payment you use, and the rules in Canada. Limits usually change based on your verification status, security checks, or the "responsible gaming" settings you choose to turn on.
Transaction limits help make sure that deposits and withdrawals follow risk controls and compliance rules. The platform can set minimum and maximum limits for each transaction, each day, or each rolling period.
Such as, until your account is fully verified, you may only be able to make deposits of up to C$100 per transaction. Withdrawals over C$500 may also need to go through extra checks before they are processed.
Responsible gaming controls let you set limits on how much you can play. You can limit the amount of money you can deposit to C$50 per day or C$200 per week. You can also set session reminders, ask for time-outs, or choose to self-exclude.
Some decreases in limits happen right away, while some increases may not happen until after a "cooling-off" period. This is done to keep you from making changes on the spur of the moment.
If you need it, we may also offer checks that help you figure out how much you can afford and how to handle risk. While data is being stored, it is still possible to check and follow through on transaction records and responsible gaming actions.
We only keep personal information for as long as it takes to manage your account, process payments, handle disputes, stop fraud, and follow the law. Logs of transactions, a history of responsible gaming limits, communications about account decisions, and, if necessary, verification records are all examples of data that is usually kept.
Payment and transaction logs: kept to match up deposits and withdrawals, handle chargebacks, and keep financial records. These logs include transactions like "deposit C$100" or "withdraw C$500."
Settings and actions for responsible gaming: kept to enforce the limits you choose, confirm self-exclusion periods, and show compliance if asked. Checks for verification and security: kept to stop fraud and identity theft, and to help with future compliance checks if rules change in Canada.
If you ask for your account to be closed, we will limit how your data is used as much as possible. But some records must be kept for the required amount of time. These include records about financial transactions, controls against fraud, and enforcement of responsible gaming.
When the time for keeping data ends, it is either deleted or made anonymous in line with our internal policies and the law.
Cookies and other tracking tools are used by Betandplay Casino to keep the site safe, make sure that core features work properly, and make sure that content is tailored to your device and how you like to play. It's also possible to improve navigation, page load times, and account flows with the help of these technologies.
You still decide how cookies are used in ways that aren't strictly necessary. It's possible to change the settings for your browser or device, control the marketing options in your account, and restrict certain types of tracking without stopping you from using important services.
Cookies are texts files that your device stores on it. We may also use server-side logs, pixels, and SDKs to track performance and help stop fraud. Depending on the options you choose, these tools can be used for the following: Strictly necessary: allow login sessions, security checks for accounts, deposit and withdrawal flows, and stopping fraud.
Language, region, and interface settings should be remembered in the preferences list. Analytics: track visits, feature use, and error reports to make the site more stable and improve the user experience.
Advertising: make ads more relevant, avoid showing the same ones over and over, and check how well your campaigns are doing. Some cookies are strictly necessary for the site to work, and our cookie banner usually can't be used to turn them off. Other categories are not required, and you can handle them yourself.
Carefully chosen partners may use third-party cookies and tools to help with things like analytics, customer service, diagnosing payment flows, or measuring marketing. Certain technical identifiers, like device type, browser, IP address-based location estimates, and event timestamps, may be processed by these partners when needed.
When you use cookies, we don't store your full payment number or password. The type of cookie determines how long it is kept. Most session cookies are deleted when you close your browser. If you don't delete them, persistent cookies will stay on your computer for a set amount of time.
Note: Turning off optional cookies might make some features less useful and less personalized, but it shouldn't stop you from using your account's main services. Selections for marketing are handled separately from selections for cookies.
You might still get service-related messages that are needed for your account to work even if you choose not to receive marketing cookies. For example, you might still get a confirmation message for C$100 transactions or a security alert.
To change your marketing choices, go to your account's communication settings and click on the "opt-out" links in promotional emails or messages. On some channels, changes may not show up right away. You can also delete cookies or stop them from being sent by using the controls on your browser or device.
Steps vary depending on the browser you're using. In some cases, clearing your cookies will log you out, and you will need to enter your login information again the next time you visit.
Availability is based on the laws in Canada. Prior to signing up, you must make sure you are old enough and allowed to play.
For licensing, anti-fraud, and AML purposes, we collect account information (name, date of birth, address, email, phone number), login and device information (IP address, browser/device identifiers), payment information (masked card details or wallet IDs), and history of gameplay and transactions. If Canada is restricted, we may not let people register, deposit money, or get their money out. We may also ask for proof of residency and Canadian before any withdrawals are made.
We check your identity to keep your account safe and to process withdrawals. A photo ID (passport or national ID), proof of address (a recent utility bill or bank statement), and proof of payment method (a picture of your card with the middle numbers covered or a screenshot of your wallet showing your name and ID) are all things we can ask for.
We may ask for more documents or a short selfie check if you win a lot of money, change your information, use a new device, or set off security checks. After verification is approved, payouts are usually faster in the future. Withdrawals may be held up until verification is approved.
To keep accounts and transactions safe, we use encrypted connections, access controls, and monitoring. Payment data is tokenized or hidden, so we don't store full card numbers. For your part, make sure you use a unique password, don't use shared devices, log out when you're done playing, and keep your email safe because that's how you reset your password.
Contact support right away if you think someone has accessed your account. They will stop all withdrawals and do an audit of your account. They will then ask for a new verification check before they release any C$.
Yes, but only for compliance and service delivery. When the law says it's necessary, we share the bare minimum of information with identity verification partners (to make sure KYC), fraud and risk tools (to stop abuse), payment processors (so they can process deposits and withdrawals), game providers (so they can play and settle), and regulators or law enforcement. We don't sell information about our customers.
We may use gameplay and transaction data to check for duplicate accounts, not being eligible for the bonus, and wagering while the bonus is active.
Valid account information is needed to get and keep bonuses. Each person, household, or IP address can only get one set of bonuses. We use data from devices and connections to find duplicates and bonus abuse. Limits can be set for deposits, losses, bets, or sessions. These limits are saved so that they are applied on both desktop and mobile devices. We may ask for verification again after big changes (like a new phone, payment method, or address) before letting you make a withdrawal through mobile access or desktop.
Bonus
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